Privacy Policy

KANADAX Immigration Services Inc. Privacy Policy

This Privacy Policy outlines how personal information is collected, used, and shared when you visit or engage with our website (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically gather certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you navigate the Site, we collect information about the web pages or products you view, the websites or search terms that brought you to the Site, and how you interact with the Site. This automatically collected information is referred to as “Device Information.”

We collect Device Information using technologies such as:

“Cookies”: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies, and disabling them, visit http://www.allaboutcookies.org.
“Log files”: Track actions on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about your browsing on the Site.
We collect personal information that is necessary for providing our immigration consultancy services. This may include, but is not limited to:
Name, contact details, and identification documents.
Financial information for payment processing.
Immigration-related information is required for consultancy services.

Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain information, including your name, billing address, shipping address, payment information, email address, and phone number. This is referred to as “Order Information.”

How Do We Use Your Personal Information?

We use the Order Information to fulfill orders placed through the Site (including processing payment information, arranging for shipping, and providing invoices/order confirmations). Additionally, we use this information to:

Communicate with you;
Screen orders for potential risk or fraud;
Provide information or advertising related to our products or services in line with your preferences.

Your personal information is used exclusively for the following purposes:

To provide you with immigration consultancy services.
To communicate with you regarding your immigration queries and applications.
To comply with legal and regulatory requirements.

We use the Device Information to screen for potential risk and fraud (particularly your IP address) and to improve and optimize our Site (e.g., by generating analytics about customer interaction with the Site, and evaluating our marketing and advertising campaigns’ success).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it, as described above. For example, we use Google Analytics to understand how our customers use the Site—read more about how Google uses your Personal Information here. Opt out of Google Analytics here.

We do not sell, trade, or rent your personal information to third parties. Personal information may be disclosed to:

Government bodies and regulatory authorities as required for processing immigration applications.
Third-party service providers who assist us in our operations, under strict confidentiality agreements.

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information we receive, or protect our rights.

Behavioral Advertising

As mentioned, we use your Personal Information for targeted advertisements or marketing communications we believe may be of interest to you. For more information on how targeted advertising works, visit the NAI’s educational page here.

Opt out of targeted advertising at:

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to request correction, update, or deletion. Please contact us through the contact information below to exercise this right.

Note that we process your information to fulfill contracts or pursue legitimate business interests. Your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

We maintain your booking Information in our records unless and until you ask us to delete this information.

Changes

We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon posting to our website.

Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

Security of Personal Information

We implement various security measures to ensure the protection of your personal information from unauthorized access, alteration, or destruction.

Access and Correction of Personal Information

You have the right to access and correct the personal information that we hold. Please contact us to make such requests.

For more information about our privacy practices, questions, or complaints, please contact us by e-mail at info@kanadax.com or by mail at:

KANADAX Immigration Services Inc.

222 Allgrove Way Ottawa, ON K2S 2H7, Canada